Junior / Graduate IT Support

Role overview

Junior / Graduate IT Support Nottingham £24,000 - £26,000 + Full Training and Support + Progression + Development Opportunities+ Pension + Healthcare + Equipment Provided + Holidays Are you looking to start your career in IT and develop your technical skills in a varied, hands-on support role? Excellent opportunity for an Junior IT Support Technician to join an established business, gaining practical experience across technical support, IT administration and equipment maintenance. In this role you will provide first-line IT support, resolving basic hardware, software and network issues and escalating more complex problems to the wider IT team. You will help configure computers and devices, administer user accounts, maintain equipment records and create support documentation. The ideal candidate will have knowledge of Windows and Microsoft 365, alongside a basic understanding of IT infrastructure, networks and security. You will ideally have troubleshooting skills, communicate confidently and demonstrate enthusiasm for learning. This is a great opportunity to build your technical knowledge through training while gaining practical experience supporting IT systems. The Role: Provide first-line IT support resolving basic hardware, software and network issues. Set up, configure and deploy computers, printers, mobile devices and user accounts. Assist with software updates, equipment maintenance, password resets and access requests. Maintain accurate IT asset inventories and document technical issues and resolutions within the ticketing system. Create and update support documentation, guides and FAQs, providing guidance on standard office applications. The Person: Looking to develop a career in IT, with enthusiasm and a strong willingness to learn. Knowledge of Windows, Microsoft 365 and standard office applications. Basic understanding of IT infrastructure, networks and security protocols. Troubleshooting and problem-solving skills, with a logical and analytical approach. Excellent communication skills Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates. Source: Reed Original listing: https://www.reed.co.uk/jobs/junior-graduate-it-support/57531361