Shift Engineering Manager

Role overview

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role: Shift Manager - Onsite Role Overview The Shift Manager is a hands-on operational leadership role responsible for leading the shift engineering team and ensuring seamless 24/7 building operations. This position focuses on real-time response coordination, shift team supervision, operational continuity across shift patterns, and maintaining immediate system availability during out-of-hours periods. The role requires physical presence during shift operations and direct oversight of shift engineers executing maintenance and reactive tasks. Key Responsibilities Shift Team Leadership & Direct Supervision ·       Provide on-shift leadership and direct supervision of shift engineers, ensuring immediate task prioritization and technical guidance during operational periods ·       Conduct daily shift briefings and end-of-shift debriefs to communicate priorities, safety alerts, and operational handovers ·       Build and maintain high-performing shift teams through active coaching, on-the-job mentoring, and real-time performance feedback ·       Manage shift team attendance, absences, and daily resource deployment to maintain operational coverage ·       Perform on-shift capability assessments and identify skill development needs for individual shift engineers ·       Lead by example through hands-on involvement in technical tasks during critical situations or resource constraints ·       Foster team cohesion and morale across shift patterns, ensuring consistent standards between different shift teams 24/7 Operational Continuity & Real-Time Response ·       Maintain operational command during assigned shift periods, ensuring immediate response to all building system alerts and failures ·       Monitor live Building Management Systems (BMS), fire alarm panels, and critical system dashboards throughout shift operations ·       Coordinate rapid response to equipment breakdowns, alarms, and emergency situations requiring immediate engineering intervention ·       Direct shift engineers on urgent reactive tasks, prioritizing based on operational impact and client requirements ·       Execute real-time decision-making for system isolations, emergency shutdowns, and critical equipment changeovers ·       Manage simultaneous incidents during shift periods, deploying resources effectively to minimize service disruption ·       Provide technical troubleshooting support to shift engineers for complex system failures or diagnostic challenges ·       Maintain continuous communication with building security, client representatives, and on-call stakeholders during incidents Shift Handover Management & Communication ·       Execute structured shift handovers with incoming/outgoing Shift Engineering Managers or day team supervisors ·       Maintain comprehensive shift logs documenting incidents, completed works, ongoing issues, and outstanding actions ·       Ensure all critical information is communicated clearly between shift teams to prevent information loss or task duplication ·       Update work management systems in real-time with shift activities, reactive responses, and job status changes ·       Brief Engineering Manager on significant shift events, trends, or emerging issues requiring management attention ·       Coordinate with day teams on tasks requiring follow-up, specialist input, or continuation beyond shift hours Out-of-Hours & Emergency Coordination ·       Serve as primary escalation point for all engineering emergencies during shift periods ·       Mobilize emergency response resources including on-call specialists, contractors, or additional shift engineers when required ·       Coordinate with emergency services (fire, police, ambulance) during critical incidents affecting building safety or operations ·       Execute emergency procedures including evacuations, system isolations, or building lockdowns as required ·       Manage client communication during out-of-hours emergencies, providing timely updates on incident status and resolution timelines ·       Document emergency incidents thoroughly, including actions taken, resources deployed, and lessons learned ·       Participate in on-call rota as required to provide management support outside standard shift patterns Reactive Maintenance Execution & Quality Control ·       Oversee shift engineers executing reactive maintenance tasks, ensuring work quality and timely completion ·       Verify completed reactive works meet technical standards before signing off jobs in work management systems ·       Conduct spot-checks on shift engineer workmanship during and after task completion ·       Ensure all reactive works are properly documented w Source: Reed Original listing: https://www.reed.co.uk/jobs/shift-engineering-manager/57517761