Service Desk / Desktop Support Technician - Remote / Telecommute

Role overview

Pay Range: $23.00hr - $28.00hr Job Overview: Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management. Meet SLAs and keep unresolved complaints to a minimum. Key Responsibilities: Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA. Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely. Diagnose network and connectivity issues: LAN/WAN, Wi-F… Source: Adzuna Original listing: https://www.adzuna.ca/details/5953371110?utm_medium=api&utm_source=897100c8 Adzuna supplies a description excerpt. Confirm full requirements on the source.